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Implementation and Training Specialist

Paramus, NJ

POSITION OVERVIEW & RESPONSIBILITIES:

The Implementation and Training Specialist will report to the Implementation Manager, conduct EHR & PM implementation and training activities, and be dedicated to assisting ADS providers in the adoption of electronic health records, radiology, and practice management systems.

 

BASIC QUALIFICATIONS:

  • Minimum 1-3 years experience in Healthcare industry, preferably in training/implementation of PM or EMR systems. Understanding of clinical business processes in the clinic, physician practice, hospital, or post-acute setting is preferred
  • Positive attitude, highly motivated, and conscientious employee
  • Strong communication skills, both oral and written
  • Bachelor’s Degree required or equivalent experience
  • Experience managing the implementation of and training for EHR systems and possess excellent interpersonal and writing skills
  • Understanding/knowledge of implementation methodology
  • Collection of Practice Workflow Requirements
  • Systems & Process analysis and design
  • Project management
  • Ability to build strong relationships with clients
  • Excellent people skills
  • Strong organizational and excellent follow-up skills
  • Ability to be self-sufficient
  • Ability to travel as needed
  • Ability to pay attention to details
  • Ability to deal with stressful situations
  • Ability to manage customer expectation while on-site
  • Ability to multi-task and excel in a fast-paced environment
  • Professional demeanor
  • Ability to meet deadlines
  • Customer Satisfaction-oriented
  • Proficient in Word, Excel, PowerPoint, SharePoint and web meetings

 

JOB RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO:

  • Ensure needs of providers are met during all stages of EHR and PM implementation
  • Provide direct implementation support and training to providers and staff
  • Coordinate all activities between the vendor(s), internal/external resources, and ADS partners
  • Help practices document current and future workflows, and perform readiness assessment for EHR adoption
  • Evaluate and optimize workflows pre and post go-live
  • Serve as a liaison between providers and ADSC
  • Communicate/escalate issues/problems to the appropriate department to promptly and effectively address issues
  • Assist with developing and executing system test plans
  • Perform analysis of Clients' databases and take the appropriate course of action
  • Responsible for ensuring the execution of all goals and tasks during a Client session
  • Facilitate the management of client expectations during the implementation process including, but not limited to, discussions with Customer/ Project Manager regarding potential delays in the implementation as a result of missed or incomplete tasks/milestones
  • Document all client interactions including telephone calls, client sessions, e-mail, etc. This data is used to determine next steps and/or by Project Manager/Coordinator or Management to resolve client issues/ requests
  • Independently manage client communication including, but not limited to, ensuring accurate and timely follow-up to client questions and issues
  • Respond to client e-mail inquiries, schedule and conduct telephone calls, and/or brief webinars to ensure critical issues/problems are being addressed
  • Provide support to practices during and after go-live, escalate issues as needed, and gather system-wide issues for review and resolution
  • Identify and anticipate project delays and create remediation plans
  • Assist practices with connectivity tasks, including testing and training tasks
  • Assist practices with Meaningful Use and quality measures reporting
  • Independently manage multiple priorities (i.e. customer sessions, follow-up questions, internal/external support, etc.) while maintaining a high-level of service and customer-friendly manner
  • Use discretion and determine independently next steps while on-site at a client location
  • Provide consultation advice to clients and other ADS department Managers/employees
  • Provide input to short-term and long-term plans, i.e. action plans to resolve customer implementation issues
  • As requested, provide mentoring to new Implementation Specialist staff to facilitate a faster integration into the company and department
  • Contribute suggestions and/or preliminary drafts for new and/or improving existing training tools/documentation
  • Provide recommendations/consultation to Management on areas for departmental or implementation process improvements
  • Sustain detailed product knowledge for existing versions and new versions of ADS software
  • Independently submit travel requests for upcoming client sessions/meetings
  • Travel nationally as needed. Out of office requirements are approximately 10 -15% annually

To apply for this position, please complete the form on this page.